Zoho Corporation, a technology company with a global presence, has declared its intention to invest in AI, starting with the introduction of 13 generative AI Zoho application extensions and integrations powered by ChatGPT. The company stated in a release that their AI development plan involves expanding their platform and innovation roadmap to provide exceptional customer experience and value, while also maintaining top-notch customer privacy and security.

According to Kehinde Ogundare, Zoho Nigeria's Country Manager, the combination of ChatGPT's generative AI with their in-house AI capabilities will result in a more user-friendly, productive, and secure experience, which exemplifies Zoho's commitment to research and development. Zoho's customers rely on them as a technology partner to stay ahead of the competition while still adhering to fundamental principles such as privacy, which they hold in high regard. Zoho will continue to fulfill this promise without compromising their values.

Zoho stated that their AI strategy's three primary principles are centered on prioritizing customer experience. The company reiterated that their AI solutions provide the necessary context, intelligence, and efficiency to create outstanding customer experiences. Zoho's AI assistant, Zia, is integrated into every stage of the process, from enhancing customer records to generating documents, offering process insights, and predicting and preparing for potential user issues.

The company indicated that they develop their AI internally, which leads to superior privacy protection that seamlessly integrates with users' broader technology ecosystems.

The company guaranteed that it provides intelligence without compromising customer data or transmitting information to an unverified third party. It also emphasized the importance of customer value as a key consideration.

In the immediate future, Zoho stated that they would enable Zia's integration with third-party intelligence, adding the latest technology to the company's extensive range of business solutions.